Auto Repair and Tire Service in Tonawanda, NY
"Ethics, visibility and accessibility are just as important to managing a Main Street business as professional expertise. People in Western New York want to do business with people they know and trust."
The automotive services and repair business that is today known as Total Automotive began as a small one-man shop located on Kenmore Avenue. Owner and president Tom Sciortino started the business in 1986 after graduating from Erie Community College’s prestigious automotive services program and honing his skills with Broad Elm, Tire Man and Goodyear Tire.
In 1999, Tom moved his business to larger facilities at 2125 Eggert Road in the Northtown Plaza where we are located today. Our clean modern facilities feature six state-of-the-art service bays which are equipped to handle every passenger car on the road today including everything from domestic and foreign vehicles to high-end luxury cars and the latest hybrids.
With the help of a steadily increasing network of customers, initially gleaned from Tom’s participation and leadership with Eggertsville Hose Company and as a coach with local youth ice hockey leagues, Total Automotive has experienced steady growth. As the result of word of mouth advertising and referrals from a growing cadre of satisfied customers who know Tom and trust his work, Total Automotive today employs a staff of nine who service more than 7,000 cars each year.
Today from our location in the Northtown Plaza in Tonawanda, Total Automotive provides comprehensive under-car care services for all brands of domestic, hybrid and foreign cars including high-end luxury cars such as Mercedes-Benz, BMW, Jaguar and others. In addition, an increasingly important segment of our business is fleet service and repair work for first response and emergency organizations.
Total Automotive’s customers come from all over Tonawanda, Town of Tonawanda, Eggertsville, Snyder and the University Heights section of Buffalo. Due in part to our geographic location between the University of Buffalo’s Main Street Campus and North Campus in Tonawanda, a significant segment of the company’s clientele are students, professors and staff. In a statistic that is unique to Total Automotive, more than 60% of our customers each year are women.
About The Owner
Tom Sciortino is a Certified Master Mechanic, the automotive industry’s highest technical designation. He earned this prestigious certification in nationwide testing conducted by the National Institute for Automotive Service Excellence. The qualifying exam consists of a stringent battery of tests that measures skills in all major technical areas of automotive repair and service, and fulfilling practical experience requirements.
Since 2006 Tom has served as local chairman of TECH-NET Professional Auto Service, an elite performance network of thousands of professional independent automotive service facilities across North America.
Tom has taught the principles of automotive repair through the Continuing Education Department of Williamsville Schools since 2008. He is a volunteer fireman who has served with the Eggertsville Hose Company for the past 28 years. He was fire chief from 2000 to 2005.
A veteran youth hockey coach, Tom has served as assistant coach for house and travel teams in Tonawanda and the Town of Wheatfield. In 2008/2009 he coached his twin sons’ varsity team at Sweet Home High School.
Tom lives in Eggertsville with his wife, Ann, who is active in the family business, and their two sons.
- Building personal relationships builds business. You know us by name and we know you.
- Quality, not quantity. We are driven to be the best, not the biggest.
- Investment in cutting-edge equipment. We have the technology to fix it when others can’t.
- Dedication to superior manpower. We employ and train the best techs in Western New York.
- Pricing that reflects real value. Because the cheapest solution is rarely the best deal.
- Ethics. We treat your car the way you would like it to be treated.
- Education. Because smart customers + smart employees + smart business.
Master Mechanic Certification
Thomas Sciortino Jr., president, has earned Master Mechanic certification, the automotive industry’s top professional designation, in nationwide testing conducted by the prestigious national Institute for Automotive Service Excellence (ASE).
The certification process requires candidates to successfully complete a battery of tests that measure skills in all major technical areas of automotive repair and service, and to fulfill practical experience requirements. Eight different tests are administered for auto technicians including engine repair, engine performance, electrical/electronic systems, brakes, heating and air conditioning, suspension and steering, manual drive train and axles and automatic transmissions.
To maintain their master mechanic certification, technicians are required to undergo retesting every five years.
Our service technicians are tested and certified by the National Institute for Automotive Service Excellence, an independent, not-for-profit association whose mission is to improve the quality of vehicle repair and help consumers identify the most accomplished technicians.
To achieve ASE certification, candidates take one or more of ASE’s exams, which are grouped into ten different areas of specialization, and fulfill practical work experience requirements. Certified professionals wear ASE insignias and carry credentials identifying their areas of specialization. ASE credentials must be renewed every five years. For more information, go to www.ase.com.
Tech-Net Professional Auto Service Affiliate
Total Automotive is a member of the Tech-Net Professional Auto Service Network, a North American association of independently owned service and repair shops that are dedicated to rapid, accurate diagnosis and repair. Tech-Net affiliated businesses use superior quality Carquest replacement parts and employ technicians who have been certified by the National Institute for Automotive Service Excellence (ASE).
Tech-Net certified repair shops are linked to a central computer database of more than 600,000 repair records to help technicians provide fast, accurate diagnosis of service problems. In addition, Tech-Net endorsed shops, in partnership with Enterprise Rent-ACar, can provide affordable alternate transportation at a low rate while customers’ vehicles are being repaired.
Through its affiliation with Carquest, Tech-Net affiliates offer coast-to-coast protection against replacement part failure. If a Carquest part fails during the manufacturer’s warranty period and the vehicle is located more than 50 miles from the shop where it was repaired, the nearest Carquest Auto Parts Store or Tech-Net service center will replace it for free.
The Tech-Net service mark is one of the top proficiency designations in the automotive service and repair industry. For more information, go to www.technetprofessional.com.
AAA Top Shop Award Winner
Total Automotive was named a Top Shop for 2008 and 2009 by the American Automobile Association of Western and Central New York (AAA). The award recognizes automotive repair businesses for outstanding performance in total customer satisfaction. To qualify for the AAA Top Shop Award, repair shops must score a minimum of 97% in four customer service areas. Included are: satisfaction with repair, courtesy and efficiency of staff, timeliness of service and customer willingness to return for future repairs.
Better Business Bureau Accredited Member
Total Automotive has been a BBB Accredited Business since April 1999 and maintains an A+ rating. Click here to review our BBB Reliability Report.