TONAWANDA AUTO REPAIR

5

Called and they were able to get my vehicle in for any inspection, tire rotation and oil change on the same day. They were professional and considerate. I will be going back for all my automotive needs

5

Very glad to have such a competent repair shop in my neighborhood 1 mile from my home. Estiments r given b4 work in begun. Work is always completed as promised.

5

Great service! Clearly explained all work being done and answered any questions I had.

5

as usual a great job by all individuals on my vehicle

5

Job done well and with care.

1

Total seems to be marginally competent with basic services. My wife and I have spent a fair amount here in the past year after I acquired a disability in an accident. I’m even willing to look past grease on seats, smudges on headliners, or small questionable charges. Nothing is perfect and people need to make money. My car was recently dropped off due to a suspected wheel bearing issue (~$500 repair). Total diagnosed it as a much more significant $1,500+ job. Unfortunately, this was a misdiagnosis that had no effect on the car’s obvious symptoms. Even after their mechanic later confirmed my original diagnosis was correct, they doubled down on the unnecessary job and quoted full price to perform the repair I’d requested in the first place. If professional services are improperly rendered, do you expect a make-good remedy or arrogant gaslighting?

5

Total has been a reliable shop for me and my wife over the last few years. I’ve been a DIY guy in the past when it comes to regular maintenance (oil changes, brakes, etc.) but am more physically limited now, so trustworthiness is key. Recently I had a misunderstanding with the shop over a repair and thought I may need to go elsewhere (much to my disappointment). However, the Total crew called, apologized, and exceeded my expectations in making things right.

5

Professional, trustworthy & courteous

5

You did good.

5

Excellent service as always. Thank you Tom, Chris, and all staff of Total Automotive!