We recently had to have new hitch put on our Van as it was not holding up my husbands elec wheelchair.... Victor at the VA had us go see Chris at Total Automotive... They are super nice people, Chris explained all about the bolts not holding and one put hole in frame but he said not to worry it all could be fixed. I had to leave it to take care of the hitch problem, which was done without problem, then the bumper was the cause of the rust underneath Van. So Chris called with update and had to get new bumper. A-OK, then inspection revealed a leaking in the power steering so Chris gave us update and cost of fixing that.... Everything that was done made the van better for hauling wheelchair and not scrapping driveways anymore.... We are very pleased with Total Automotive and would recommend to everyone to go see them for all your car needs.... We are certainly going to them as our future service dealer.... In a scale of 1-5 as I was asked in phone survey--- Give them 5 but could go to big 10. Most pleasant, caring, knowledgeable people that we have dealt with. Thank you Chris and Crew for making our ordeal a more positive experience. Oh yes, have coffee, watch tv and bring books and take books... lovely experience as a book lover it was great to find books in a service station.... Kudos to all at Total Automotive......