TONAWANDA AUTO REPAIR

David said they do a great job and they always do. He's been there before, they're a good business and he likes the owner. They are always accommodating and they are a good place.

Colleen said the employees at this business treated her with respect and they listened to what she had to say about her vehicle.

AVOID. 1st issue: Had 4 tires replaced. They failed to replace the valve stems. Within two weeks, one of the tires leaked at the stem. Whenever you're replacing 6 year-old tires, it's common place for the mechanic to replace the valve stems; they cost the shop only .69 cents, and you're charged $4 per tire anyway, so it's win-win for them. I took the car back, they addressed the leak, and it took another 2 hours out of my day. 2nd issue: My car was promised at a certain time. It was not ready until 3 hours later. I realize that things happen, but for a minor job like tires, this is inexcusable. This becomes problematic when you're having a friend drop you off at the shop, are required to be at work on time, and have basically planned your entire day around tires being installed. 3rd issue: They promised to fill them with their cutting-edge new technology Nitrogen gas (according to Consumer Reports doesn't make one bit of difference). When I finally went to get the car, the guy said they'd run out of Nitrogen. Two tires are Nitrogen filled, the others with air. I will never go to Total Automotive again, nor will I recommend them.

Great and helpful staff

Austin said the business is pretty quick and he had no problems.

Franklin said his overall experience at this business was excellent. He was in and out quickly. Chris is a good guy and he does good work. He would recommend them for service.

Have been taking my car there for more than 10 years. They are always polite, honest and timely. The best place I have ever gone with my car,

Amazing service, best people and customer relations

I always feel confident when I have my car serviced with Total Automotive. They do such a competent job, and are the nicest people to do business with as well!

Chris and the team at Sheridan Drive were easy and comforting to work with. They took the time to show me what was wrong and why it needed to be fixed.