TONAWANDA AUTO REPAIR

Sunny said the business provided him with good service and he was happy.

I went to Total Automotive on a Saturday afternoon with a bad tire, from a flat tire incident the night before. They checked all of my tires, finding a bubble in another tire which could have caused more problems. They installed two new tires for me and had me back on the road in no time. They also packed away my spare and jack for me, saving me a little clean up time which was very much appreciated.

They gave us a reasonable estimate and did the repairs quickly and efficiently.

Rebecca said she was not satisfied with how much time this business took to service her vehicle.

I've been a pretty loyal customer here for a couple years now. I originally went here because their old location was walking distance to my house. The new location is a little farther away, and I actually have to pass a couple of other mechanic shops on my way here. I continue to go here because they understand that I'm not made of money, and I like to pick and choose what work gets done and that I do a lot of work on my car myself. I've never felt pressured to get any work done on any of my cars, and they've never tried any crooked tactics (i.e. selling tires or wiper blades to pass inspection). The new waiting room at the new location is also great. It's well air conditioned, has a nice clean bathroom, and there's a coffee machine for customers to use. I came here with my wife, and 11 month old baby today, and I let the baby crawl around on their floor. The baby was happy the entire time. The service writer is very friendly, knows me by name, and is very knowledgeable about automotive repair.

As usual, very happy with my experience. Quality work at a fair price. This is where I bring all my work now.

I go here for things that aren't covered by my warranty. I feel like this shop is not trying to upsell me, or pressure me, or sell me something I don't need. That goes for everyone I've ever dealt with there. Their prices are also insanely better than my dealership.

Katie said the business told her the service would take 1 hour but it took a little longer. She is unsure why.

I have been going to total automotive for the past 15 years. They are always courteous, friendly and highly professional. Their honesty is outstanding!

Reasonable prices, great work!