I have been having my car serviced at Total Automotive for approximately 20 years. I have always been pleased with the service received. I totally trust Tom, the owner, to give me good advice regarding what I need to do to keep my car in good running condition. I recently purchased a used car from Tom and am very pleased with it. Chris, who manages the shop, is very polite, professional, knowledgeable and a true asset to the business. I have called on more than one occasion with the need for an immediate appointment , and Chris has gotten me in as soon as possible. I do not have much contact with the mechanics who work on the cars, but on the few occasions that I have, I have found them to be very professional. I have referred friends to Tom and they have all been very pleased with service received. I would not take my car anywhere else for servicing.