5

Tom and all the other workers at Total Automotive have always provided the best customer service around. They fit appointments to your schedule and explain all the work that needs to be done before fixing your car. We have gone to this shop for over 15 years, and would definitely recommend it to others.

4

George said this business did all right. He has no problems.

5

Neal said this business fixed the vehicle in an appropriate amount of time and it was well done.

5

Guy said the business is really honest. They told him not to bother to fix his vehicle because it is not worth it instead of trying to sell him something he did not need.

5

Spoke with Georgia. She said this business is pleasant and they provide good, honest service.

5

Carol said the facility estimates the price on the service. They give her a print out of what needs to be done in the future, they always call and talk with her when a concern happens during the service. They also get the job done as quickly as possible,

5

Chris, Tom and the Gang have always gotten me fixed in a timely and economical way. They don't advise stuff that you don't really need.

5

You can walk in there any time and they service you and are very honest. They also have very good and quality work.. Like a real neighborhood store who actually cares about their customers. Good job!!!

1

Rating: Poor. My friend took her car there for NYS Inspection and afterward called me for an opinion. The inspector alleged that the rubber wiper blade insert was ripped. They convinced her that she need to have both blades replaced, which were $41 installed. If not, they would have rejected the car. The threat of having a pink rejection (10 day) sticker on your windshield is often enough to convince someone to pay for something they may not need. I realize that things happen, but the blades were Bosch, and were less than 6 months old. The car was not driven in the winter, so the chance of something like road salt ripping a blade was minimal. I have no doubt that the Bosch blades were fine.The replacements were cheap Chinese-made ones, that cost $4 retail. Not to point fingers, but look up wiper blade fraud, it's the new method for repair shops to rip people off, especially clueless women or the elderly.

3

They are OK for most common repair tasks, but I will not trust them with anything related to wheels. Sure, the tire quotes are quiet competitive, but when it comes to things like brake repair, wheel alignment, balancing, I have had bad experiences more than once. The new brakes they installed started making same sqeeking noise in just one month. The replacement to this new set was even better. It made the same noise as I drove off the repair shop. I had to turn back and take the technician out for a ride to prove I was not lying. He immediately diagnosed a new problem with brakes and gave me a new quote that was even more pricier. Old tires showed uneven wear even after periodic alignment and balancing. I took the car to another shop and got it all fixed. No problems after that. Other work I had to do is quiet acceptable and was reasonably priced. The owner and the front desk people are nice and very personable. Too bad the work doesn't live up to expectation.