This is my second visit to Total Automotive, and both times it was just for a NYS Inspection as my car is still under warranty with the dealership. Tom's team notified me that I was due for my inspection and got me a Saturday appointment within days, which is awesome. I didn't call them - THEY called me to remind me. Tom seemed to recognize me when I came for this visit, and I waited inside for my inspection to be completed. It took less than an hour, and during my wait time, I noticed that time after time folks coming through the door to drop their vehicles off knew Tom, and Tom knew them! My inspection went off without a hitch, no bogus repairs were needed, and Tom advised me of a couple of things that might need attention in the not so distant future, but that everything was good to go. I genuinely appreciate the honesty and professionalism, and apparently a ton of other folks do too based on the number of repeat customers Total Automotive has coming through the door. Kudos to you Tom!