The only thing that I can say negative about Total Automotive is that they are just too far from my house, but then that is my fault for moving from Tonawanda to Cheektowaga. I've been using them for many years now and have always found them to be fair and reliable, otherwise I wouldn't be traveling to far for service. When I find a company I like I stick with it. So if you live in the Tonawanda area give then a try, or if you live in Erie County give them a try. I think you will find it worth it.