TONAWANDA AUTO REPAIR

Total has been a reliable shop for me and my wife over the last few years. I’ve been a DIY guy in the past when it comes to regular maintenance (oil changes, brakes, etc.) but am more physically limited now, so trustworthiness is key. Recently I had a misunderstanding with the shop over a repair and thought I may need to go elsewhere (much to my disappointment). However, the Total crew called, apologized, and exceeded my expectations in making things right.

Professional, trustworthy & courteous

You did good.

Excellent service as always. Thank you Tom, Chris, and all staff of Total Automotive!

I recently went to Total Automotive for a NYS inspection and to have my brakes inspected. Mike was wonderful to work with and set my mind at ease in regards to my vehicle's brakes. Additionally, I needed a headlight assembly to pass my inspection and he negotiated and got me a better price for the part, and drove himself to pick it up so I could get my vehicle back the same day! I've only had positive experiences in dealing with Total Automotive, and have never been pressured for additional products/services.

Always professional

Always kind, honest and accurate with timing of repairs.

very professional and helpful, they showed me exactly what was wrong and were kind enough to help me find transportation home from their shop

Chris and Mike are awesome, appreciate their honesty, care, and relatable personalities! Great service as usual and grateful for their help with keeping me on the road!

Always professional service