Excellent customer service. They actually picked up my elderly mothers car from her house, did the inspection, (and replaced a rattling clamp for $3), and dropped the car back to her house, and wiped the car down for her. Payment was super easy as well. Sent me a text with a link, and paid in less than a minute. Chris arranged the whole thing and was an a absolute pleasure to work with. He seemed happy to provide the extraordinary service for her!