customer service is AMAZING! so reassuring! I called in a panic because my Volkswagen was violently shaking while going over 50. Chris promised me it was just snow lodged into my rims and I just needed to rinse it out. Saved me a trip and probably a couple hundred dollars if I went to my dealership instead. I’m not from Buffalo, and I’m not used to snow so I thought it was a serious problem! I come here anytime something is wrong (which is often) and never treat me like I’m dumb (which I definitely am concerning cars). They are honest and won’t scam you at all!