5

Great service!

5

I called at 10 am and asked if they had any appointments available, the front end manager got me in for an oil change at 3pm the same day! That may not sound impressive to some but when you call around and others say the middle of next week. I was happy. I asked if he could check my battery while doing the oil change and was expecting to pay for that service, all included in the cost of the OC.. He greeted me at the door and got me all checked in. He used active listening and made sure that my concerns where adressed. This company is honest and holds integrity in my experience. I asked about a part that I hadn't been able to find for my van. He went above and beyond to search, find and print off everything I needed. After leaving the facility I noticed that a windshield wiper was not fully functioning and that was knew and asked if anyone did any work to that area. He himself said to come back and would look at it. 5 minutes before closing he came out, tightend a bolt and sent me on my way. Works flawless now. I live 1 hour away with 100 places in between that I could get an oil change but I will return because of the amazing service they provided. I'm sorry that I couldn't remember the name of the manager but he was awesome. 100% recomend.

5

Total Automotive couldn't be more accommodating and helpful. I highly recommend their service.

5

always pleasant

5

Always pleased with the service at Total Automotive. I’ve been a customer for over 20 years.

5

As usual, quick and accurate diagnoses of my check engine light and the good news that it was a minor issue.

5

As always, Tom and his crew come to the rescue of my car. Truthful. Respectful. And continually diligent.

5

Best service around

5

Every time I need service for my 2020 Ford EcoSport, the team at Total Automotive are there to "save the day"! Perhaps one of the strongest elements of their service to me is they never rush thru...and they always review for me every element of the service when completed. They also invite questions to insure I am knowledgeable of what the problem was and what was done to remedy the problem. I consider myself very lucky to have moved back to WNY and have Total Automotive nearby!

5

Chris and Tom took good care of me as I have grown to expect. It took longer than I had hoped for, but I got there about 10:30 am and was able to drive my wife's car home that night after spending a very long day at Total Automotive. Thanks guys. I'll be back unfortunately, which of course means because my vehicles will continue to need repair.