Professionalism, Quality Professionalism, Professionalism , Quality Quality I needed pics of my car for my new insurance company. In order to be insured for collision and comp your insurance company requires current pics and a inspection of your vehicle. I tried to make appointments at two of my carriers preferred locations for this process. No luck at all. The pics and inspection are no cost nor are they paid for their services. So there is no real incentive to comply, although when a repair becomes necessary, the carrier directs you to those repair shops on their list. Well, a gentleman named Chris at Total Automotive was extremely helpful and compliant. Chris had me come right in and had me out of there in just minutes. A very nice man also! I have submitted my comments to my insurance carrier. Great place, great people. I found a new 'go to' repair shop!