TONAWANDA AUTO REPAIR

Rating: Poor. My friend took her car there for NYS Inspection and afterward called me for an opinion. The inspector alleged that the rubber wiper blade insert was ripped. They convinced her that she need to have both blades replaced, which were $41 installed. If not, they would have rejected the car. The threat of having a pink rejection (10 day) sticker on your windshield is often enough to convince someone to pay for something they may not need. I realize that things happen, but the blades were Bosch, and were less than 6 months old. The car was not driven in the winter, so the chance of something like road salt ripping a blade was minimal. I have no doubt that the Bosch blades were fine.The replacements were cheap Chinese-made ones, that cost $4 retail. Not to point fingers, but look up wiper blade fraud, it's the new method for repair shops to rip people off, especially clueless women or the elderly.

They are OK for most common repair tasks, but I will not trust them with anything related to wheels. Sure, the tire quotes are quiet competitive, but when it comes to things like brake repair, wheel alignment, balancing, I have had bad experiences more than once. The new brakes they installed started making same sqeeking noise in just one month. The replacement to this new set was even better. It made the same noise as I drove off the repair shop. I had to turn back and take the technician out for a ride to prove I was not lying. He immediately diagnosed a new problem with brakes and gave me a new quote that was even more pricier. Old tires showed uneven wear even after periodic alignment and balancing. I took the car to another shop and got it all fixed. No problems after that. Other work I had to do is quiet acceptable and was reasonably priced. The owner and the front desk people are nice and very personable. Too bad the work doesn't live up to expectation.

My husband and I went into Total Automotive to get some new tires. All of our tires were balled and we also thought we really needed an alignment as well. So the guys put the new tires on and when they were done, the manager told us that our alignment was just fine and didn't need to be done. So what was supposed to be an almost $300 dollar job, didn't turn out to be that much because he said he didn't want to over-charge us. They even put on cartoons for our three year old when they saw her come in!! The place was clean and everyone was very friendly, I would definitely go there again!

Tried again after years away. They will not respect you as a customer. Will not go back. I'm sure they have some great technicians and staff. Chris, the service adviser is the most professional employee they've ever had.

The lady working the desk was rude and lazy. I wouldn't come here for my car issues.

Excellent Service, I was in and out in no time at all. These guys take care of all my vehicle needs. I love total automotive!